Frequently Asked Questions

Telsim SUPERNET is the super-fast fixed internet service provided to subscribers over ADSL and Wireless (WDSL) infrastructure since December 2015, under Vodafone Mobile Operations Ltd.’s Internet Service Provider licence.

There are several ways to transfer your line. You can apply for a number transfer at a dealer; you only need to bring your identity card. You can also arrange a number transfer through our call centre on 0 542 888 0 542.

Your identity card is required for the number transfer campaign.

Number transfers are free of charge.

Under normal circumstances, the transfer is completed within the legally specified period of 4 days. During this time, you can continue using your existing line without interruption. If you insert the SIM card we provide before the time we specify, it will not work. Continue using your old SIM until you receive a message on your mobile phone confirming that your new line is active. After that message, your old line will be deactivated and you will need to insert your new SIM. You can then continue communicating with the advantageous tariffs we offer.

If you have obtained a new line or changed the line’s registered owner by taking it over from someone else, you cannot transfer the number during the first 90 days.

No. Applications made through digital channels are completely free, and your SIM card is delivered to your address free of charge.

We will deliver your SIM card to you within 24 hours.

You need to provide your identity card or passport. Our sales representative delivering your SIM card will bring the documents relating to your line. When you receive your SIM card, you can easily complete the process by signing on a biometric tablet.